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Customer Service Representative
- خدمة العملاء
Customer Service Representative

Job Description

Deliver exceptional customer support by resolving inquiries, handling complaints, and ensuring a positive customer experience across all touchpoints.

The Customer Service Representative will interact directly with customers via phone, email, and in-branch visits to address their needs efficiently. The role demands strong communication skills and a customer-first mindset.

المسؤوليات

  • Respond to customer inquiries through various channels
  • Resolve complaints in a timely and professional manner
  • Document customer interactions in the CRM system
  • Escalate complex issues to the appropriate department
  • Achieve customer satisfaction targets and service KPIs

Required Details